Privacy Policy

Policy points

1. We collect information you provide directly, such as your name and email, when you submit forms or request assistance. We use it to respond accurately and keep communication consistent.
2. We may receive basic device and usage data, including browser type, pages viewed, and approximate region derived from IP address. This helps us detect abuse and improve reliability.
3. We use information to deliver requested services, handle inquiries, and maintain operational quality. We also use it to prevent fraud and protect user safety.
4. We do not sell personal information. We may share limited data with vetted vendors who help us operate the website and support workflows.
5. Vendors may include hosting providers, analytics tools, and customer-support systems. They are permitted to process data only to provide services to us and under confidentiality commitments.
6. We may use cookies or similar technologies to remember preferences and measure performance. You can control cookies in your browser, but some site features may not work as intended.
7. Analytics data is used to understand trends and improve content and navigation. Where possible, we focus on aggregated insights rather than identifying individuals.
8. We may store message history to preserve context and improve support outcomes. This also supports quality assurance and internal training, using access controls.
9. We retain information only as long as needed for the purposes described in this policy. Retention may be extended when necessary for security, compliance, or dispute resolution.
10. We apply reasonable safeguards including access limitation, monitoring, and secure transmission. No system is perfect, so we also encourage strong passwords and caution with shared devices.
11. If we offer account features, you are responsible for keeping credentials confidential. Notify us promptly if you suspect unauthorized access.
12. We may disclose information if required by law or a valid legal process. We may also disclose it to protect our rights, users, and the integrity of our operations.
13. We may process information in different regions depending on infrastructure and vendor locations. We use appropriate safeguards when transferring data across borders.
14. You may have rights to access, correct, or delete personal information depending on your jurisdiction. We may request verification to protect against unauthorized requests.
15. If deletion is requested, we may retain limited data required for compliance or legitimate business needs. We will limit retention to the smallest reasonable scope.
16. Our website may link to third-party services. Their practices are governed by their own policies, and we recommend reviewing them before sharing data.
17. We do not knowingly target or collect personal data from children in a manner requiring parental consent. If you believe a minor’s data was submitted, contact us for review.
18. We may update this policy as our services evolve. The effective date above indicates the version currently in force.
19. If policy changes are significant, we will provide a reasonable notice within the site or via operational communications. Continued use after changes indicates acceptance of the updated policy.
20. Questions about privacy can be sent to our team using the contact information at the end of this page. We aim to respond within a reasonable timeframe.