Refund Policy

Refunds & cancellations

1. Refund eligibility depends on what was purchased and the reason for the request. We review requests fairly and apply consistent criteria.
2. Requests should be submitted promptly after delivery or service initiation. Delays may reduce our ability to verify issues and provide remedies.
3. For service-based work, refunds may be limited once delivery has started. We may offer partial refunds based on completed work and documented milestones.
4. For subscription services, cancellation prevents future billing after the current cycle unless otherwise specified. Any credits or prorations, if offered, will be calculated consistently.
5. Setup, onboarding, or implementation work is generally non-refundable once initiated. This reflects labor and allocated resources.
6. Refunds are issued to the original payment method where possible. Processing time depends on the payment provider and may take several business days.
7. If a billing error occurs, we will investigate and correct confirmed mistakes. Overcharge claims should be reported within a reasonable period.
8. If service access is interrupted due to our fault, we may provide credits or adjustments. The remedy depends on severity, duration, and documented impact.
9. Refunds for promotional pricing reflect the amount actually paid. Discounts do not convert into additional refundable value.
10. Abusive behavior, fraud attempts, or repeated misuse may void refund eligibility. We reserve the right to refuse requests in such cases.
11. Chargebacks should be used only after contacting us to resolve the issue. Unnecessary chargebacks may lead to access restrictions where permitted.
12. If a dispute arises, we may request supporting details and a timeline of events. Clear documentation helps resolve requests faster.
13. We may offer alternatives to refunds such as service credits or corrective work. Any alternative will be communicated transparently and must be agreed.
14. Third-party fees charged by processors may be non-refundable where those fees are not returned to us. We will disclose any deductions when applicable.
15. If we approve a refund, we will confirm the amount and expected processing window. We aim to provide status updates when delays occur.
16. Requests related to performance concerns are evaluated against agreed expectations and documented scope. Clear SLAs or written scope determine outcomes.
17. Partial refunds may apply when only part of a service is affected. We will explain how the partial amount is calculated.
18. Refund policy updates may occur as operations evolve. The effective date above indicates the currently active version.
19. If local law grants additional consumer rights, those rights remain unaffected. This policy is intended to operate alongside applicable legal requirements.
20. To start a refund request, contact us using the information below with your order or invoice details. We will respond within a reasonable timeframe.